Refund Policy

Online or App Purchases

• Credit-card ticket purchases on our website or mobile app can be refunded only if requested more than 1 hour before showtime.
• In the website, process the refund through the below utility.
• In the mobile app, go to Purchase History → View Receipt → Cancel Booking to process the refund.

In-Person Only

• Tickets paid with Emagine Cash, Passes, Platinum Tickets, or Gift Cards must be refunded at the box office before showtime.
• Attempts to refund these items online will not process.

Within 1 Hour of Showtime

• Credit-card purchases made less than 1 hour before showtime are not refundable online.
• You may visit the theater within 24 hours of the show’s start to receive a pass for each ticket.

Third-Party Purchases

• For tickets bought through Fandango, Atom, or other third parties, request refunds directly on their websites.

Notes

• Ticket selections cannot be changed after purchase.
• Booking ID must be entered in ALL CAPS.