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Frequently Asked Questions

Please see below for frequently asked questions to learn more about the Emagine Rewards programs – Emagine Loyalty and Emagine Extras! If you don’t see your question listed below, please contact us and we’d love to help you.

A: To buy tickets online using your rewards, you need to log in on the website.  Then on the page where you select your tickets (Adult, Child, etc.), you should see an option for REWARDS tickets.  Click on that. You will have a choice of 100 point tickets or birthday tickets. The birthday ticket option only works for the Extras program on or the 30 days that follow your birthday.

A: You do not need a loyalty card, we can look you up via email or phone number at any location.

If you would like a physical card and signed up online or in theatre, you just need to ask at box office the next time you come in.  They should be able to link it to your current account.

A: We offer loyalty programs to reward guests who choose to watch movies at Emagine as a token of appreciation for our valued guests. We found that we could enhance our current program with fewer restrictions and faster rewards, along with offering a “sequel” paid program for guests who seek more value and visit more often.

A: Your account is held under a primary phone number, and anyone with that information can earn and spend points on your account. Online access is granted by using your assigned account number and first creating a unique User ID and Password for your account. Once created, anyone with this information can access and update the account.

A: Yes. Member accounts that are combined will remain under one primary number. Combined accounts cannot be uncombined. Member offers will only apply to one account once combined. Rewards and points will combine, but historical data will no longer be available from the merged account.

A: Sign up at any location, or upgrade online once logged in to your Loyalty account, and pay $12.75 per year for an Extras account. Members will receive a 30-day notice when their membership is about to expire. Extras members who do not renew will default back into the Emagine Loyalty program.

A: Small pop and popcorn rewards can be upgraded to a larger size for a surcharge. They cannot be upgraded or replaced with other food or bar items.

A: Rewards points earned will expire after one year.

A: Information on your account is never shared or sold. We do not store payment information. The more information you provide in your profile, the better we can create announcements and offers to benefit you! *Note- you must provide your birthdate in order to receive any birthday offers.

A: If points were not previously applied to your account for a transaction, they can be added on to your account by a manager with either a receipt or ticket stub.

A: Points cannot be exchanged for cash. If you purchased an Emagine Extras 1-year membership it can be returned same-day for a full refund. Beyond this, return requests must be requested in writing to loyalty@emagine-entertainment.com within the first 90-days. Returns are void if any membership rewards are spent from the account.

A: If you want to delete your account, email your request to loyalty@emagine-entertainment.com. If you simply wish to stop receiving emails, please UNSUBSCRIBE in the body of your most resent email from us.

A: Free movies do not include charges for 3D, EMAX, DBOX, or Special Events. Point maximum awarded is 100 per account, per day. Only one reward can be applied per transaction. Multiple offers will not apply. Loyalty points & rewards may not be redeemed for cash.

Still have questions? Our team can help.

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