Rewards FAQs

Emagine Cash is earned by accruing points within the new Emagine Rewards program. Members accumulate points based on their spending at Emagine Theaters, earning points per dollar spent**. Once reaching 100 points, they automatically convert into $5 in Emagine Cash overnight.

• ** Basic Members earn 1 point per $1 spent, Extras Members earn 1.1 point per $1 spent, and Platinum Members earn 1.25 points per $1 spent.

Emagine Cash can be redeemed through our Website and Mobile App, or alternatively, in person at theaters.

Feeder points are exclusively earned on purchases. They cannot be earned on tax, Emagine Rewards item sales, Gift Card purchases, and Emagine Cash usage.

Emagine Cash cannot be used to purchase Emagine Rewards memberships, bar items, or gift cards.

There is no maximum amount of Emagine Cash a member can earn. However, a member can only earn 100 points per day.

Emagine Rewards Members can access their Emagine Cash balances by logging into our website or mobile app.

Emagine Cash is not transferable between Emagine Rewards accounts.

Our Free Birthday for Extras and Platinum Members will NO LONGER be subject to a 2-week new release blackout. These tickets are valid for 1 month following a member’s birthday. Limitations on Special Events and EMX, Super EMX, 3D, Monster, and ATMOS surcharges still apply.

Yes, our pre-existing Emagine Rewards cards will still work for validating your account in person.

All pre-existing Emagine Rewards will be retained in your Emagine Rewards accounts and available for use subject to the existing 6-month expiration policy. The accumulation of the old Emagine Rewards points will halt on the launch date of the new Emagine Rewards program.

No, Emagine Rewards members’ pre-existing 50 pts. Pop/Popcorn and 100 pts. Ticket Rewards will be available for use for 6 months after those Rewards have been earned

Unfortunately, pre-existing Emagine Rewards and points are not convertible into Emagine Cash.

Emagine has conducted email blasts prior to the launch of our new Emagine Rewards program and placed notifications on our website and social media pages to inform Guests of the new Emagine Rewards program.

There are three tiers of Emagine Rewards: Basic, Extras, and Platinum. Each tier offers different benefits and rewards based on membership level.

Yes, if you are an Emagine Extras or Platinum member, your online services fees are still waived, if you are logged into your Emagine Rewards account during your purchase.

No, Emagine Extras and Platinum membership prices will remain the same.

Yes, you do earn points on select third party websites, such as Fandango and Atom. You must be logged into your Emagine Rewards account on the third-party website to receive your points.

When an Emagine Rewards account is set up in-person, the account does not have a password set up yet. The account password is needed to log your Emagine Rewards account on our Website and Mobile app. To register a password, please go to our website and enter your email in the forget your password widget and register a password once you receive your password reset email.

If you sign up for Emagine Rewards at our theaters, an Emagine Rewards card will be assigned to you. If you sign up on our Website, an Emagine Rewards card will virtually be assigned to you and accessible on our Website and Mobile App. Physical Emagine Rewards cards are not needed to use your account.

Emagine Rewards accounts can only be combined by our Guest Service Department. Please send us an email at [email protected] and our team will be happy to assist you further.

Information on your account is never shared or sold. We do not store payment information. The more information you provide in your profile, the better we can create announcements and offers to benefit you!

• You must provide your birthday date to receive any birthday offers.

If points were not previously applied to your account for a transaction, they can be added to your account by a manager with either a receipt or ticket stub.

Emagine Cash and Feeder Points cannot be exchanged for cash. If you purchased an Emagine Extras 1-year membership it can be returned the same day for a full refund. Beyond this, return requests must be requested in writing to [email protected] within the first 90 days. Returns are void if any membership rewards are spent from the account.

If you want to delete your account, email your request to [email protected]. If you simply wish to stop receiving emails, please UNSUBSCRIBE in the body of your most resent email from us.

You can unsubscribe from Emagine Rewards email through clicking the unsubscribe button at the bottom of our notification emails.

Email [email protected] or click here.

Currently, Emagine Extras and Platinum do not auto-renew. However, you can renew through our website or in-person. When an Emagine Extras or Platinum membership expires, it reverts to a Basic membership.

On Tuesdays, Emagine Basic members receive one free small bag of popcorn per Emagine Rewards account.

The Free Sign-Up Popcorn can take up to 30 minutes to appear in your Emagine Rewards account.