*Refunds here are only for tickets purchased via a credit card on our website and are only valid when made more than 1 hour in advance of movie start time. These requests are only valid for purchases made via a credit card and without Free Loyalty, Platinum tickets, or a Gift Card.

For purchases made with Passes, Platinum Tickets and Gift Cards refunds must be refunded in person at the box office before your showtime starts. Refunds attempted via the website that include passes, platinum tickets, or gift cards will not process.

Refunds for tickets purchased with a credit card for a movie within 1 hour of its start time, will be fulfilled through providing you with a pass per purchased ticket. You must come into the theater within 24 hours for your showtime’s start to obtain your pass(es).

Refunds for tickets purchased on our Mobile App via a credit card made more than 1 hour in advance of movie start time are available in our Mobile App. Please go to your Purchase History, find the transaction you wish to cancel and select View Receipt. At the bottom of the receipt select Cancel Booking and confirm your cancelation.

For tickets purchased on Fandango, Atom, and other third-party sites, please visit the third party’s website to complete your refund.  For all other refund situations, please visit Refund Opportunities on our General FAQs page here. Ticket selection cannot be altered after purchase. Please note that the Booking ID must be all UPPER CASE .