*Refunds here are only for tickets purchased via a credit card on our website and are only valid when made more than 2 hours in advance of movie start time. These requests are only valid for purchases made via a credit card and without Free Loyalty, Platinum tickets, or a Gift Card. Refunds for tickets purchased with a credit card for a movie within 2 hours of its start time must be done in-person. For tickets purchased on Fandango, Atom, and other third-party sites, please visit the third party’s website to complete your refund. For all other refund situations, please visit Refund Opportunities on our General FAQs page here. Please note that the Booking ID must be all UPPER CASE.